Reward details and terms
Exactly what clients get, what they pay, and how it's possible. No surprises.
Hotel savings cards
$100 to $500 in credits or discounts on eligible hotel bookings, through our rewards partner's booking site.
Dining rewards
Discount offers of up to 50% off at more than 100,000 participating restaurants in the US and Canada.
Getaway certificates
Promotional resort stays in more than 100 destinations, like Cancún, Orlando, Las Vegas, the Bahamas, the Dominican Republic and many more, usually 3 to 7 nights, depending on the destination. Some destinations offer all-inclusive resorts.
How can a local business offer this?
- Hotels and resorts have empty rooms on certain dates. Our rewards partner fills them at wholesale rates, because a guest who spends on dining, spa and extras beats an empty room.
- Restaurants join the dining network to bring in new diners.
- So a business can give rewards that feel generous without discounting its own services.
Hotel savings cards · every plan
- $100, $200, $300 or $500 in credits or discounts on eligible hotel bookings, through our rewards partner's booking site.
- The client pays the discounted price of the stay they choose.
- Not cash, not a gift card, and not a guaranteed saving on any one stay.
Dining rewards · add-on for Full Book and Hands-Off
- Discount offers of up to 50% off at more than 100,000 participating restaurants in the US and Canada, local and national, all cuisines.
- A "$100 dining reward" is a value made up of discount offers. It is not $100 to spend and doesn't pay for a full meal.
- The client pays a small activation fee, unless the business covers it.
Getaway certificates · add-on for Full Book and Hands-Off
- Promotional resort and hotel stays in more than 100 destinations, like Cancún, Orlando, Las Vegas, the Bahamas, the Dominican Republic and many more, usually 3 to 7 nights, depending on the destination.
- Most stays are room-only. Some destinations, like select resorts in the Dominican Republic, offer all-inclusive stays where the meal-and-drink plan is charged per person.
- What the client pays: taxes and fees for each night, paid in US dollars when activating, plus resort fees at check-in where they apply. Amounts vary by destination and are shown before activating. For example, taxes and fees at US resorts have run about $20–$35 per night.
- Not included: flights and transportation. Outside all-inclusive resorts, meals and drinks aren't included either.
- Activate within 7 days of receiving the certificate; travel within 18 months of activating.
- Two adults, one at least 21. Photo ID and a credit card at check-in; passport for travel outside the US.
- Book at least 30 days ahead. Major holidays excluded. Subject to availability.
- One getaway per household every 12 months; each destination once per household. Guests must live at least 100 miles from the resort. No group travel.
- No purchase or presentation is required. The travel partner may offer optional upgrades; guests can say no.
- Businesses can choose to cover the taxes and fees as an extra thank-you.
For every reward
- Earned only for completed, paid visits and qualifying referrals, as set by the business. Never for reviews.
- Healthcare-related services: visit and referral rewards stay off by default.
- Fulfilled by a third-party rewards partner. RetainOS is not a travel agency and doesn't own hotels or restaurants.
- Rewards can't be sold, traded or exchanged for cash. Full terms come with every reward.
Destinations, amounts and terms are set by our rewards partner and can change. The terms included with each reward are final.
Questions clients ask
Do I have to pay anything?
Hotel savings cards: you pay the discounted price of the stay you choose. Dining rewards: a small activation fee, unless the business covers it. Getaways: taxes and fees for each night when you activate, resort fees where they apply, and the meal plan at all-inclusive resorts (charged per person). Amounts vary by destination and you'll see them before activating. For example, taxes and fees at US resorts have run about $20–$35 per night.
Are flights included?
No. Getaways cover the hotel or resort stay. Flights, transportation and, outside all-inclusive resorts, meals and drinks are on you.
Do I have to attend a sales presentation?
No. Nothing to buy and no presentation required. You may be offered optional upgrades when you book; you can say no.
How long do I have to use it?
Activate a getaway within 7 days of receiving it, then travel within 18 months. Book at least 30 days ahead.
Can I sell it or trade it for cash?
No. Rewards can't be sold, traded or exchanged for cash.